Senior Manager General Operations
Fidelity Investments is a privately held, Boston-headquartered financial services company providing investing, trading, retirement, wealth management, brokerage, workplace benefits, custody and clearing, and digital-asset services.
About Fidelity Investments
Fidelity serves individual investors, employers, wealth-management firms, institutions, innovators, and charitable donors through diversified financial-services businesses. Current offerings include brokerage and trading, mutual funds and exchange-traded products, retirement and workplace savings, financial planning and advice, wealth management, institutional custody and clearing, and crypto/digital-asset products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage day-to-day operations and staff responsible for timely monetary transactions. You will ensure productivity, accuracy, service-level, compliance, and control standards are met. You will set operational plans and goals, prioritize process improvements, mitigate risks, align resources to business plans, and develop and retain a high-performing team. You will support customer deposit and payment processing activities.
Requirements
- Experience in financial services, financial operations, or operational risk
- Management experience
- Bachelor's degree or equivalent work experience
- Leadership skills
- Obtain a FINRA Series 99 license
- Oral and written communication skills
- Intermediate Microsoft Office skills, including Excel, Outlook, PowerPoint, and Word
- Interpersonal and teamwork skills
Responsibilities
- Manage day-to-day operations and staff
- Ensure adherence to productivity, accuracy, service-level, compliance, and control standards
- Establish and execute plans and goals that improve efficiency, innovation, quality, cost, and service delivery
- Identify, prioritize, and drive business improvement opportunities
- Translate business plans into operational direction and resource alignment
- Develop and retain a high-performing team
- Create a climate of respect, collaboration, and teamwork
- Support customer deposit and payment processing activities
Benefits
- Fully paid parental leave
- On-site health and wellness centers
- Student loan repayment assistance