Senior Journey Transformation Analyst
IG operates an award-winning trading platform and provides forex trading services, support, and educational resources through IG Academy.
Maintainer signals as of 9/25/2026
About IG
IG is a trading-services company offering an award-winning trading platform, including forex trading services in the US. Its website highlights instant support and educational resources through IG Academy, and warns users about the risks of leveraged CFD trading.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will map client and operational journeys, identify root causes of friction, and quantify their cost and impact. You will build evidence-based improvement cases, translate them into requirements and user stories, and own delivery through live results. You will measure sustained outcomes, maintain roadmaps and backlogs, and work with data, finance, operational, and delivery stakeholders.
Requirements
- Experience mapping customer-facing and operational journeys using BPMN or equivalent notation
- Experience with Visio, Lucidchart, or Miro
- Stakeholder interview and discovery experience
- Contact and operational analytics experience
- Measurement-design experience
- Experience establishing baselines and sizing benefits
- Experience owning improvement outcomes through measured results
- Pipeline, roadmap, prioritisation, and backlog management experience
- Business requirements, functional specifications, user stories, sprint prioritisation, and agile delivery experience
- Jira or similar tool experience
- Experience influencing matrixed stakeholders
Responsibilities
- Map and analyse client and operational journeys
- Quantify friction, manual effort, errors, rework, compliance exposure, and scalability constraints
- Lead stakeholder discovery sessions
- Identify root causes using contact data, conversation analytics, operational data, and journey analysis
- Own and prioritise a journey-improvement pipeline and roadmap
- Build business cases, ROI assessments, risk assessments, and competitive benchmarks
- Write business requirements, functional specifications, user stories, and Jira tickets
- Own in-scope changes from definition through live delivery
- Secure prioritisation for changes owned by other teams
- Track shipped changes against baselines and verify sustained outcomes
- Design measurement with data teams and realise benefits with finance partners
- Apply awareness of Consumer Duty, vulnerable clients, and multi-jurisdictional regulation
Benefits
- Flexible Benefits Package
- Private medical cover for employees and their families
- Life insurance
- Gym membership contribution
- 25 days of holiday plus birthday and volunteering leave
- Option to buy or sell holiday days
- Volunteer and community-work leave
- Employee networks with an annual events and projects budget
- Enhanced maternity, paternity, and shared parental pay and leave
- Option to participate in ESG initiatives