Senior FinCrime Ops Manager
LemFi is a fintech company reshaping how immigrants move money globally. It offers international money transfers, multi-currency wallets, request money, and eSIM products, serving immigrants sending money back home to family across more than 30 countries.
Funding
Investors
Projects
About LemFi
LemFi provides international payment products designed to help immigrants thrive financially. Its core offering is international money transfer, allowing customers to send money to more than 30+ countries, often with low or zero transfer fees and competitive exchange rates, with transfers usually arriving within minutes. The company also offers multi-currency wallets, a request money feature for sending payment requests or sharing payment links, and an eSIM product for connectivity while traveling. LemFi primarily serves immigrants and global migrants who need reliable, low-cost ways to send money to loved ones back home via bank accounts, mobile money, and other channels. The company has over 1,000,000 customers and a team of 200+ people globally, and has been featured in the news for raising $33 million in funding, partnering with Visa on cross-border payments, and working with ClearBank for agency banking services.
Skills
About the Role
You'll own and run LemFi's Financial Crime Operations, sitting at the heart of how we protect customers while keeping the product fast, accessible, and fair. This is hands-on operations leadership. You're accountable for live decisioning, investigations, unblocks, and the continuous improvement of in-life controls. You'll manage a team of 20-30 analysts, and you'll design, run, and improve an operation that balances fraud prevention, customer experience, and growth in a high-volume, fast-moving environment. You won't just manage queues. You'll think like an operator, move like a business owner, and build a team that makes consistent, risk-based decisions at scale.
Requirements
- 6+ years in Fraud or Financial Crime Operations, with at least 3 years in a leadership role
- Strong experience managing live investigations, unblocks, alerts and decisioning in a fintech or high-volume financial environment
- Proven ability to run and improve operational workflows, SLAs and performance metrics
- Experience partnering closely with Product, Data or Engineering teams on control performance and operational improvements
- Solid analytical capability (Excel or similar tools) to assess trends and operational effectiveness
- Leadership experience managing and developing teams at scale
Responsibilities
- Lead the day-to-day Financial Crime Operations function
- Own investigations, unblocks and fraud decisioning for in-life customers, and set the standard for how work flows through the operation
- Own operational outcomes: time-to-unblock, investigation turnaround, throughput, decision quality, and SLA performance as volumes scale
- Continuously assess and improve operational controls to reduce false positives and unnecessary friction
- Partner with Product and Data to refine rules, unblock logic, and experiments that improve conversion while maintaining risk standards
- Manage and mentor a team of 20-30 Financial Crime analysts
- Monitor trends in alerts, unblocks, false positives and investigation outcomes and translate data into practical operational changes
- Collaborate with Compliance and the MLRO on escalations, SARs and regulatory matters