Senior Engineering Manager

Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.

Berlin, Germany
About Parloa

Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.

View jobs by Parloa

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will own delivery and business outcomes across a multi-team or complex domain scope. You will set milestones, manage dependencies, shape roadmaps with Product, and align cross-functional stakeholders. You will establish operational discipline, guide technical direction with senior engineers, improve the operating model, hire and develop leaders, and remove systemic blockers.

Requirements

  • 10+ years of software engineering experience
  • 4–6+ years of people-leadership experience
  • Experience owning outcomes across multiple teams or a multi-team domain
  • Ability to communicate trade-offs credibly to senior leadership
  • Experience hiring, developing, and promoting engineering leaders
  • Ability to influence technical direction with Staff and Principal engineers
  • Commercial understanding of engineering cost and return
  • Experience handling performance issues, prioritization conflicts, and peer disagreements
  • Experience recovering stalled cross-team initiatives or restoring delivery predictability

Responsibilities

  • Own delivery across a multi-team or multi-domain scope
  • Set milestones, critical paths, quality gates, and cross-team dependency management
  • Shape strategy and roadmaps with Product
  • Frame engineering investments in commercial terms
  • Align cross-functional stakeholders through durable plans, RFCs, escalation memos, and postmortems
  • Partner with Staff-level engineers on technical direction and technical-debt strategy
  • Maintain on-call, incident-response, reliability, cost, and unit-economics discipline
  • Design roles, ownership, operating rhythms, capacity plans, and metrics
  • Hire, develop, and calibrate senior engineers and future leaders
  • Eliminate recurring systemic blockers

Hiring Process

Recruiter Interview → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview

Senior Engineering Manager at Parloa | JobStash