Senior Director Site Reliability Engineering
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
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About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
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Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead a global multi-tenant SRE organization through managers and senior technical leaders. You will set SRE strategy and operating models, modernize the platform, improve DevOps and production operations, establish reliability metrics, manage staffing, and communicate risks and investments to senior stakeholders.
Requirements
- 12+ years of experience in SRE, DevOps, cloud operations, platform engineering, or comparable engineering roles
- Experience leading managers and senior technical leaders across multiple teams
- Experience operating high-volume, mission-critical, customer-facing SaaS services globally
- DevOps experience with CI/CD, automation, platform tooling, and shared production ownership
- Experience with infrastructure as code, cloud provisioning, Git-based workflows, Kubernetes, and deployment automation
- Knowledge of reliability engineering, observability, incident management, capacity planning, disaster recovery, performance, and operational readiness
- Experience leading large-scale modernization, migration, or platform-standardization programs
- Ability to balance reliability, security, delivery speed, customer commitments, engineering capacity, and financial efficiency
- Written and verbal communication skills for executive and technical audiences
Responsibilities
- Lead the global multi-tenant SRE organization
- Define the SRE strategy and operating model
- Own the reliability and platform-modernization roadmap
- Partner with cross-functional stakeholders on infrastructure plans
- Improve DevOps practices, CI/CD controls, automation, self-service, and infrastructure as code
- Improve service-level objectives, observability, capacity planning, disaster recovery, incident response, and root-cause analysis
- Lead production change governance
- Establish reliability, operational, security, and cost metrics
- Manage staffing, resource allocation, succession planning, hiring, onboarding, and leadership development
- Communicate technical risks, trade-offs, dependencies, investment needs, and commitments to senior leadership
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset in specific locations
- Employee Resource Groups
- Company and team bonding events
- Global volunteering and community initiatives