Senior Director of Operations
Marqeta is a card-issuing and payment-processing technology company. Its platform helps fintechs, financial institutions, and technology companies build and manage debit, credit, prepaid, and virtual card programs.
About Marqeta, Inc.
Marqeta provides a modern, API-driven card issuing platform for embedded payment and financial-service experiences. It offers card issuing and processing, virtual cards, Just-in-Time funding, dynamic spend controls, PCI-compliant widgets, fraud and risk tools, tokenization, data insights, and program management. Its customers use the platform for consumer and commercial payments, digital banking, credit, supplier payments, expense management, and commercial banking solutions.
Skills
About the Role
You will lead European solution engineering, delivery, implementation, BIN operations, and card-network operations. You will own the customer journey from pre-sales solutioning through launch and expansion, strengthen operational models and KPIs, and align commercial, technical, compliance, risk, and legal stakeholders to deliver scalable, compliant solutions.
Requirements
- 15+ years of experience leading Solution Engineering, Delivery, Implementation, or Customer Operations teams in payments or financial services.
- 10+ years of experience scaling and leading large customer-facing operational organizations in high-growth environments.
- Deep expertise in issuer processing, program management, card networks, or BIN sponsorship models.
- Experience in process design, operational transformation, and customer journey improvement.
- Demonstrated success improving Time to Value and customer outcomes through operational programs.
- Experience integrating teams or building unified operating models.
- Experience building and developing high-performance teams and leaders.
- Ability to influence senior internal stakeholders, customers, and card networks.
- Experience operating in a fast-moving, international, matrixed organization.
- Strong communication skills across technical delivery and commercial leadership.
Responsibilities
- Lead and scale European Solution Engineering and Delivery organizations.
- Define engagement models with Sales and Account Management across pre-sales, onboarding, implementation, and expansion.
- Build and maintain standardized solutions and delivery frameworks, KPIs, automation, and reusable solution components.
- Ensure solution designs are scalable, compliant, and aligned with product and market strategy.
- Lead European Card BIN delivery teams and establish a unified operating model.
- Standardize BIN onboarding, certification, and lifecycle-management processes.
- Own operational relationships with European card networks, including Visa and Mastercard.
- Ensure operational readiness, certification compliance, and execution across network obligations.
- Escalate and resolve delivery, implementation, and network-related operational issues.
- Translate network rules, mandates, and changes into delivery plans.
- Align Sales, Account Management, Solution Engineering, Delivery, and BIN Operations.
- Partner with Product, Technology, Compliance, Risk, and Legal to deliver compliant, scalable solutions.
- Translate European market strategy into team structures, capacity models, investment priorities, and delivery metrics.
- Support multi-year European growth objectives with Revenue Leadership.
- Build an operational culture of predictability, accountability, quality, and continuous improvement.
Benefits
- Private medical and dental coverage.
- Generous time off and floating holiday days.
- Retirement savings program with company contribution.
- Equity and Employee Stock Purchase Program.
- Monthly remote-work stipend.
- Family-forming benefits.
- Up to 20 weeks of parental leave.
- Wellbeing programs.
