Senior Customer Support Engineer
Verda (formerly DataCrunch) is a Helsinki-headquartered full-stack AI cloud provider offering on-demand GPU compute, self-service clusters, serverless containers, storage, and inference infrastructure.
Funding history
About Verda
Founded in Helsinki in 2020, Verda operates European AI cloud infrastructure across physical data centers, hardware, a cloud platform, and AI research. DataCrunch renamed to Verda in November 2025 without changing its service offering.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve the most complex and high-impact customer escalations, including enterprise issues. You will act as a subject-matter expert, collaborate with engineering on bug triage and feature requests, identify ticket trends, and train L1 and L2 support engineers.
Requirements
- 5+ years of experience in a technical role at a cloud provider
- Bachelor's degree in computer science, IT, a related field, or equivalent experience
- Experience with GPU and virtualization concepts in production
- Knowledge of networking fundamentals, including SSH, firewall rules, port rules, TCP/IP routing, and reachability
- Database query experience
- Python and Bash scripting ability
- REST API debugging experience
- Experience building AI-tool automations for support work
- Excellent English communication, leadership, and stakeholder-management skills
Responsibilities
- Own complex, high-impact customer escalations
- Serve as a subject-matter expert for product areas
- Collaborate with engineering on bug triage and feature requests
- Onboard and train L1 and L2 team members
- Identify ticket-data trends and surface them to product teams
Benefits
- Stocked fridge
