Senior Customer Support Engineer
Verda is a Helsinki-headquartered full-stack AI cloud provider offering on-demand GPU compute, clusters, serverless containers, storage, APIs, and related AI infrastructure.
Funding history
About Verda
Formerly DataCrunch, Verda operates European AI cloud infrastructure for the full AI lifecycle, from prototyping and distributed model training to scalable inference. It manages data-center infrastructure, hardware, cloud-platform services, and an in-house AI Lab.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve the most complex and high-impact customer escalations, including enterprise issues. You will act as a subject-matter expert, collaborate with engineering on bug triage and feature requests, identify ticket trends, and train L1 and L2 support engineers.
Requirements
- 5+ years of experience in a technical role at a cloud provider
- Bachelor's degree in computer science, IT, a related field, or equivalent experience
- Experience with GPU and virtualization concepts in production
- Knowledge of networking fundamentals, including SSH, firewall rules, port rules, TCP/IP routing, and reachability
- Database query experience
- Python and Bash scripting ability
- REST API debugging experience
- Experience building AI-tool automations for support work
- Excellent English communication, leadership, and stakeholder-management skills
Responsibilities
- Own complex, high-impact customer escalations
- Serve as a subject-matter expert for product areas
- Collaborate with engineering on bug triage and feature requests
- Onboard and train L1 and L2 team members
- Identify ticket-data trends and surface them to product teams
Benefits
- Stocked fridge