Senior CRM Specialist
Bitpanda is a digital investment platform offering a variety of assets including cryptocurrencies, stocks, and precious metals.
About Bitpanda
Bitpanda is an Austria-based digital investment platform that allows users to invest in cryptocurrencies, stocks, ETFs, commodities, and precious metals. It provides a secure and regulated environment for users to buy, sell, and swap digital assets. Bitpanda also offers features like savings plans, staking, and a rewards program to enhance the investment experience.
Skills
About the Role
You will join a team of experts in a dynamic fintech environment, helping to craft global communications that drive engagement, retention, and product adoption. You'll play a hands-on role executing campaigns with a strong focus on localisation and high-quality delivery, while growing your CRM skills in a fast-paced, international environment.
Requirements
- Experience in a similar role at a company with a primarily online/mobile B2C audience (at a fintech or financial company is a plus)
- Familiarity with Braze or similar engagement platforms (e.g., Salesforce Marketing Cloud, Iterable) and confidence using tools and adapting to new systems quickly
- Strong attention to detail and pride in delivering accurate, high-quality work
- Team player with a proactive attitude, thriving in a fast-growing, diverse team environment
- Fluent in English and German
Responsibilities
- Assist in delivering global multichannel campaigns (email, push, inapp, and more)
- Collaborate with internal teams (e.g. Product, Marketing, Creative, Legal, Analytics) to ensure campaigns are accurate, compliant, and aligned with local nuances
- Support quality assurance processes to make sure every campaign meets standards
- Proactively contribute ideas, suggest improvements, and conduct tests to enhance CRM campaigns
- Stay organised and coordinate tasks across multiple stakeholders and projects
Benefits
- Hybrid working model with an additional 25 days per year to work from a city or country of your choice
- Stock option plan participation
- Access to confidential coaching, counselling, and mental health resources through OpenUP
- 3 additional days of paid time off after 6 months
- Unlimited access to Udemy's online course library
- Discounts, rewards, and perks from partners worldwide
- 8 weeks of gender-neutral new parent leave
- Free onsite dining with freshly prepared lunches and snacks (Vienna, Bucharest, Barcelona, Berlin)
- Recognition and rewards for tenure
- Bitpanda-branded merchandise and gear
- Company events such as the Winter Party in Vienna and gatherings worldwide