Senior Cloud Support Engineer
Crusoe is an AI infrastructure company that designs, builds, and operates AI data centers and a cloud platform. It provides managed AI services, GPU compute, model fine-tuning and inference, and infrastructure operations for organizations building and deploying AI workloads.
Maintainer signals as of 8/14/2026
Funding history
Projects
About Crusoe
Crusoe, the AI factory company, provides Crusoe Cloud and Crusoe Intelligence Foundry for AI development and production. Its offerings include managed inference, serverless fine-tuning, high-performance NVIDIA and AMD compute, accelerated storage, RDMA networking, managed Kubernetes and Slurm, and operations tooling. The company also designs, builds, and operates modular AI data-center infrastructure using an energy-first approach, serving customers that need scalable training, inference, and AI platform infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the primary technical support contact for customers using GPU-powered cloud infrastructure. You will provide Zendesk support, participate in a 24/7 on-call rotation, troubleshoot virtual machine, hardware, and scaling issues, manage alert triage and maintenance activities, conduct node delivery testing, collaborate with SRE, networking, and storage teams through root cause analysis, follow global handoff procedures, and create training, knowledge base, and standard operating procedure materials.
Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
- Strong CLI skills in Linux environments
- Git proficiency
- 5+ years of customer support experience in cloud, storage, or networking
- Experience with Kubernetes, Slurm, Terraform, and Grafana
- Familiarity with AWS, Azure, or GCP
- Customer service and communication skills
- Ability to prioritize competing escalations
- Understanding of Infiniband, RDMA, RoCE, and SDN
- Automation or scripting experience
Responsibilities
- Provide technical support through Zendesk
- Meet service-level agreements and maintain customer satisfaction above 95%
- Participate in a 24/7 on-call rotation
- Diagnose and resolve virtual machine, hardware, and scaling issues
- Manage alert triage and prepare for maintenance windows
- Conduct node delivery testing
- Collaborate with SRE, networking, and storage teams through root cause analysis
- Follow global ticketing and on-call handoff procedures
- Develop onboarding, training, knowledge base, and standard operating procedure materials
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Health insurance
- Dental insurance
- Vision insurance
- Employer HSA contributions
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health support
- Wellness support
- Commuter benefits
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off