Senior Cloud Support Engineer
Crusoe is an AI infrastructure company that designs, builds, and operates AI data centers and a cloud platform. It provides managed AI services, GPU compute, model fine-tuning and inference, and infrastructure operations for organizations building and deploying AI workloads.
Maintainer signals as of 8/20/2026
Funding history
Projects
About Crusoe
Crusoe, the AI factory company, provides Crusoe Cloud and Crusoe Intelligence Foundry for AI development and production. Its offerings include managed inference, serverless fine-tuning, high-performance NVIDIA and AMD compute, accelerated storage, RDMA networking, managed Kubernetes and Slurm, and operations tooling. The company also designs, builds, and operates modular AI data-center infrastructure using an energy-first approach, serving customers that need scalable training, inference, and AI platform infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide hands-on technical support to customers using Zendesk, meet service-level agreements, and maintain customer satisfaction above 95%. You will participate in a 24/7 support rotation, diagnose virtual machine, hardware, and scaling issues, manage alerts and maintenance windows, perform node delivery testing, collaborate with SRE, networking, and storage teams through root cause analysis, create documentation and onboarding materials, and improve support processes and tooling.
Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience
- 4+ years of experience in a similar technical role
- Strong CLI skills
- Linux
- Git
- 5+ years of technical support experience in cloud, storage, or networking
- English and Hebrew communication skills
- Container orchestration experience such as Kubernetes
- Workload management experience such as Slurm and Terraform
- Observability tools such as Grafana
- Familiarity with AWS, Azure, or GCP
- Understanding of Infiniband, Slurm, RDMA, RoCE, and SDN
- Experience with storage technologies and storage protocols
- Automation or scripting experience
Responsibilities
- Deliver technical support through Zendesk
- Meet service-level agreements and maintain customer satisfaction above 95%
- Participate in a 24/7 support rotation
- Diagnose and resolve virtual machine, hardware, and scaling issues
- Manage alert triage and support maintenance windows
- Perform node delivery testing
- Collaborate with SRE, networking, and storage teams through root cause analysis
- Create internal documentation, onboarding materials, and standard operating procedures
- Implement process and tooling enhancements
Benefits
- Pension contributions
- Additional work-life balance perks