Senior Agent Product Manager
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own strategic enterprise AI-agent engagements from pre-sales through production and expansion. You will build and optimize agents, advise executive stakeholders, direct delivery partners, create reusable playbooks, and translate deployment feedback into product improvements.
Requirements
- 6+ years of experience owning ambiguous, high-stakes outcomes and earning senior-executive trust
- Technical acumen in AI agent design
- Experience advising senior decision-makers at large, complex organizations
- Experience operating in fast-moving, ambiguous environments
- Experience selling, deploying, or advising on enterprise software or Fortune 500 transformation programs
Responsibilities
- Own technical wins for strategic opportunities
- Serve as an executive partner to Fortune 500 C-suite stakeholders
- Define and drive AI transformation roadmaps
- Design, build, and optimize enterprise AI agents
- Develop reusable frameworks and playbooks
- Direct forward-deployed engineers and partner teams
- Provide product and engineering feedback from deployments
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy
- Equity