Security Technical Program Manager

Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.

San Francisco, United States
About Sierra

Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.

View jobs by Sierra

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will lead complex security and infrastructure programs from definition through delivery. You will plan work, manage dependencies and risks, establish measurable outcomes, and align stakeholders. You will help turn ambiguous security, risk, and compliance challenges into prioritized workstreams and clear execution plans.

Requirements

  • Experience running security-focused technical programs in fast-growing SaaS or platform environments
  • Technical fluency in cloud infrastructure, IAM, infrastructure as code, observability, secure CI/CD, and incident response
  • Ability to execute through ambiguity and prioritize effectively
  • Clear, concise communication with senior technical and business leaders

Responsibilities

  • Lead cross-functional security and infrastructure programs end-to-end
  • Plan work sequences, manage dependencies, track risks, and deliver program milestones
  • Partner with security and engineering leadership to define security priorities and execution plans
  • Establish security foundations including identity boundaries, access controls, logging, detection, incident readiness, and secure defaults
  • Translate ambiguous security, risk, and compliance challenges into structured and measurable programs
  • Communicate program health, risks, dependencies, and tradeoffs to leadership
  • Drive cross-functional alignment and surface issues early

Benefits

  • Unlimited paid time off
  • Medical, dental, and vision benefits for employees and their families
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family-building benefits through Carrot
  • Lunch, snacks, and coffee
  • Discretionary benefit stipend
  • Free alphorn lessons
  • Equity plan participation for eligible full-time employees
Security Technical Program Manager at Sierra | JobStash