Retirement Advocate
Gusto is a payroll and HR platform that helps small businesses pay domestic and international employees, manage benefits, and automate compliance.
Maintainer signals as of 8/12/2026
Projects
About Gusto
Gusto serves small and mid-sized businesses with payroll processing, employee benefits administration, and HR tools in one platform. Users can run payroll, manage health insurance, hire globally, and pay international contractors in local currency or USDC stablecoins. The platform automates payroll tax filings across multiple states and integrates with tools like QuickBooks and Xero.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the primary contact for retirement benefits inquiries, support customers through phone, email, and Zoom, educate clients on retirement plans and fiduciary responsibilities, identify churn risks, resolve plan-related issues, and build trusted customer relationships.
Requirements
- 3–6 years of customer experience
- 1+ years of full-time retirement benefits experience
- 401k retirement plans preferred
- Account management preferred
- Customer support
- Customer success
- Problem-solving
- Complex subject communication
- Salesforce
- Zoom
- Google Suite
- Google Calendar
- Gmail
- Chili Piper
Responsibilities
- Build trust and partnerships through customer interactions
- Provide expert support for retirement benefits inquiries
- Use AI-assisted tools for research and communication
- Identify churn risk and deliver retention solutions
- Build relationships with administrators
- Partner cross-functionally to resolve customer friction
- Address customer concerns proactively
- Resolve plan-related matters
Benefits
- RSUs