Regional Lead
Wave is a mobile money company reinventing financial services across Africa. It lets users deposit, withdraw, and pay bills for free, send money for a 1% fee, and buy airtime instantly, serving everyday consumers who need affordable, accessible banking.
Projects
About Wave
Wave offers mobile money services designed to make banking modern and affordable, primarily for underserved populations across Africa. Its core product allows users to deposit and withdraw money for free, pay bills for free, send money to anyone for only 1%, and buy airtime instantly, backed by toll-free customer support and strong security. Wave operates across numerous African markets including Burkina Faso, Cameroon, Cote d'Ivoire, DRC, Gambia, Malawi, Mali, Niger, Senegal, Sierra Leone, and Uganda, with a global team building what it describes as 'the future of money, Africa-first.' The company emphasizes a distinct hiring philosophy and culture rooted in transparency, mission-driven work, honesty, and rapid iteration, serving individual consumers and agents who rely on Wave for everyday financial transactions.
Skills
About the Role
You will own end-to-end regional execution, including agent acquisition and management, field-based distribution, user growth and retention, and operational excellence on the ground. This is a hands-on leadership role where you'll thrive in the field, use data to guide decisions, and build, motivate, and scale high-performing teams.
Requirements
- Fluent in English
- Master's degree in Business Administration, Marketing, or a related field
- Speak both French and English fluently
- At least 5 years of relevant work experience managing an agent network / user acquisition
- Minimum of 3 years of experience managing field-based teams
- Strong analytical skills and comfort working with Google Sheets and operational tools
- Background in telecom, financial services, payments, FMCG, or similar high-scale field operations preferred
Responsibilities
- Own regional agent network expansion and user growth, ensuring strong agent coverage and sustained active usage of Wave products
- Lead and manage field-based teams responsible for agent acquisition, distribution, and on-the-ground execution
- Ensure agents are recruited, contracted, trained, activated, and compliant, including KYC and AML/CTF requirements
- Drive user acquisition and retention through agent-led and field-distribution channels
- Monitor performance against targets, using data to identify risks, unblock issues, and continuously improve results
- Coordinate agent liquidity management to maintain reliable cash and e-value availability
- Manage the agent lifecycle, including performance improvement, churn, closures, and asset recovery
- Collaborate closely with cross-functional teams to deliver operational excellence, compliance, and high-quality customer experience
Benefits
- Competitive salaries calculated using a transparent formula
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care upon return to work
- Airtime reimbursement
- Free food
- Beautiful office space