Regional Lead
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Oversee agent network acquisition and user growth operations for an assigned region in Malawi. Supervise Field Officers, coordinate agent recruitment and activation, manage liquidity and risk, lead distribution teams, drive user retention, ensure compliance, and champion customer service.
Requirements
- Fluency in English and a local language.
- Bachelor’s degree in a related field.
- At least 5 years of relevant experience managing an agent network and/or user acquisition in Malawi.
- At least 2 years of experience managing field-based teams.
- Experience overseeing agent network activities in the upcountry.
- Prior launch experience is desirable.
- Work authorization in Malawi is required.
- Experience with customer acquisition strategies for mobile or financial products is preferred.
- Comfort navigating Excel and onboarding to new tools.
Responsibilities
- Coordinate Field Officers in identifying opportunities for new agent locations and acquiring agents.
- Ensure agent recruitment, contracting, training, and certification comply with legal, policy, KYC, and AML/CTF requirements.
- Coordinate supplies, outlet branding, and cash and e-value availability monitoring.
- Monitor agent performance, manage agent closures and recoveries, and oversee routine risk assessments.
- Manage Field Officers and field-based promoters responsible for recruiting new users.
- Identify blockers to user growth and develop retention strategies.
- Hire, train, manage, and monitor distribution team members using data to inform strategy.
- Serve as the primary contact for agency networks and new users in the region.
- Execute operational excellence, manage costs, ensure compliance, and champion customer service.
Benefits
- Generous health insurance for yourself and your dependents.
- 26 weeks of parental leave for mothers and 4 weeks for fathers.
- Subsidized child care upon return to work.
- Airtime reimbursement.
- Lunch and field facilitation provided.
Hiring Process
Fill out the application form and upload a resume in English and a cover letter describing your interest in Wave and the role. Applications are reviewed frequently.
