Regional Lead
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa. Its offerings include money transfers, deposits and withdrawals, bill payments, airtime purchases, merchant payments, collections, bulk payments, and checkout APIs.
Funding
Projects
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
About the Role
You will own end-to-end regional execution, including agent acquisition and management, field-based distribution, user growth and retention, and operational excellence on the ground. This is a hands-on leadership role where you'll thrive in the field, use data to guide decisions, and build, motivate, and scale high-performing teams.
Requirements
- Fluent in English
- Master's degree in Business Administration, Marketing, or a related field
- Speak both French and English fluently
- At least 5 years of relevant work experience managing an agent network / user acquisition
- Minimum of 3 years of experience managing field-based teams
- Strong analytical skills and comfort working with Google Sheets and operational tools
- Background in telecom, financial services, payments, FMCG, or similar high-scale field operations preferred
Responsibilities
- Own regional agent network expansion and user growth, ensuring strong agent coverage and sustained active usage of Wave products
- Lead and manage field-based teams responsible for agent acquisition, distribution, and on-the-ground execution
- Ensure agents are recruited, contracted, trained, activated, and compliant, including KYC and AML/CTF requirements
- Drive user acquisition and retention through agent-led and field-distribution channels
- Monitor performance against targets, using data to identify risks, unblock issues, and continuously improve results
- Coordinate agent liquidity management to maintain reliable cash and e-value availability
- Manage the agent lifecycle, including performance improvement, churn, closures, and asset recovery
- Collaborate closely with cross-functional teams to deliver operational excellence, compliance, and high-quality customer experience
Benefits
- Competitive salaries calculated using a transparent formula
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care upon return to work
- Airtime reimbursement
- Free food
- Beautiful office space
