Recovery Specialist, Consumer Risk (1-Year DBS Direct Contract)
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage written-off portfolios, negotiate sustainable repayment arrangements, and recommend remedial actions. You will handle complaints and disputes, escalate risks, prepare recovery documentation, process account transactions, and use digital tools and analytics to improve recovery.
Requirements
- Degree or Diploma in any related discipline
- Minimum 3 years of credit collection or recovery experience in banking or financial services
- Unsecured litigation experience is an added advantage
- Strong communication and negotiation skills
- Analytical, problem-solving and decision-making abilities
- Team player with professionalism and integrity
Responsibilities
- Manage written-off portfolios and achieve recovery targets
- Negotiate sustainable repayment arrangements with customers
- Review customer profiles and recommend remedial actions
- Address customer complaints, queries and disputes promptly
- Identify and escalate emerging risks and irregularities
- Ensure adherence to policies, controls and regulations
- Prepare reminder letters, statements of account and settlement letters
- Process account closures, payment transfers and refunds
- Use digital tools and analytics to enhance recovery performance
- Support continuous improvement initiatives
