Quality Engineer (After Sales)
Bitdeer is a NASDAQ-listed company specializing in Bitcoin mining, AI cloud services, and data center operations. They provide comprehensive mining solutions, AI development services, and operate seven global data centers with a significant portion of their energy being carbon-free.
About Bitdeer Technologies Group
Bitdeer is a high-performance computing platform that specializes in Bitcoin mining and AI cloud services. The company constructs and operates numerous cutting-edge data centers globally, including one of North America's largest, with a focus on using clean energy. Their product offerings include SEALMINER, which are high-performance and efficient chips; Cloud Mining services that allow users to participate in mining remotely; and Minerbase, a mobile intelligent cooling system. In addition to their crypto-focused services, Bitdeer is expanding into the AI sector by providing high-performance computing for AI/ML acceleration using NVIDIA DGX H100s, offering turnkey AI datacenter solutions, and developing an end-to-end AI application sharing ecosystem. They cater to both individual and institutional clients with a range of services like after-sales support, a hash rate market, and data center support.
Skills
About the Role
As Quality Engineer you will be the main point of contact for all escalated product quality issues, taking full ownership of tracking and resolving them. You will gather and interpret performance and failure data to investigate quality issues, identify root causes, and escalate complex problems to the right technical stakeholders. You will prioritize and triage incoming quality issues based on criticality, frequency, and business impact, delivering actionable engineering or process solutions. You'll act as the bridge between R&D, Aftersales, and Manufacturing teams, ensuring smooth communication and alignment on Sealminer-related quality matters. You will build and maintain a centralized knowledge base of failure modes and best practices, and keep stakeholders updated with transparent, accurate reporting on investigations and corrective actions. You may also assist with other ad-hoc duties as assigned.
Requirements
- Proven experience in a Quality Engineering, Quality Assurance, or similar technical role, preferably within hardware and electronics
- Semiconductor manufacturing experience is a plus
- Strong ability to gather and analyze technical data to drive Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA)
- Excellent written and verbal communication skills
- Ability to translate complex technical findings into clear updates for cross-functional teams
- Proactive, solution-oriented mindset
- Strong organizational skills with ability to manage multiple ongoing investigations simultaneously and prioritize tasks under pressure
Responsibilities
- Serve as the primary stakeholder and main point of contact for all escalated product quality issues
- Gather, study, and interpret performance and failure data to investigate quality issues
- Identify root causes and escalate complex problems to appropriate technical stakeholders
- Establish preventive quality measures including design guidelines, validation plans, and process controls
- Prioritize and triage incoming quality issues based on criticality, frequency, and business impact
- Provide actionable engineering or process solutions
- Act as the bridge between R&D, Aftersales, and Manufacturing teams
- Facilitate communication and alignment on Sealminer-related quality matters
- Develop and maintain a centralized knowledge base of failure modes, lessons learned, and best practices
- Provide prompt, accurate, and regular updates to stakeholders on quality investigations and corrective actions
- Assist with other tasks as assigned by team lead or management
Benefits
- Attractive welfare benefits and developmental opportunities such as training and mentoring