Quality Engineer (After Sales)
Bitdeer Technologies Group is a technology company providing Bitcoin mining solutions, mining hardware, data-center infrastructure, and AI cloud services. It serves individual, institutional, and enterprise customers globally.
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About Bitdeer Technologies Group
Bitdeer provides vertically integrated Bitcoin mining and high-performance computing services. Its operations include mining equipment procurement and manufacturing, datacenter design and construction, equipment management, daily mining operations, cloud mining, and mining-related services. The company also offers AI cloud infrastructure and high-performance computing powered by NVIDIA GPUs for AI and machine-learning workloads, serving customers across global markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
As Quality Engineer, you will own escalated product quality issues, investigate failures, identify root causes, coordinate with technical stakeholders, and drive engineering or process solutions across R&D, Aftersales, and Manufacturing teams.
Requirements
- Proven experience in Quality Engineering, Quality Assurance, or a similar technical role, preferably within hardware and electronics.
- Semiconductor manufacturing experience is a plus.
- Strong ability to gather and analyze technical data for Root Cause Analysis and Corrective and Preventive Actions.
- Excellent written and verbal communication skills.
- Ability to translate complex technical findings into clear updates for cross-functional teams.
- Proactive, solution-oriented mindset.
- Strong organizational skills and ability to manage multiple investigations while prioritizing tasks under pressure.
Responsibilities
- Serve as the primary stakeholder and main point of contact for escalated product quality issues.
- Gather, study, and interpret performance and failure data to investigate quality issues.
- Identify root causes and escalate complex problems to appropriate technical stakeholders.
- Establish preventive quality measures including design guidelines, validation plans, and process controls.
- Prioritize and triage incoming quality issues based on criticality, frequency, and business impact.
- Provide actionable engineering or process solutions.
- Act as the bridge between R&D, Aftersales, and Manufacturing teams.
- Facilitate communication and alignment on Sealminer-related quality matters.
- Develop and maintain a centralized knowledge base of failure modes, lessons learned, and best practices.
- Provide prompt, accurate, and regular updates to stakeholders on quality investigations and corrective actions.
- Assist with other tasks as assigned by the team lead or management.
Benefits
- Culture that values authenticity and diversity of thoughts and backgrounds.
- Inclusive environment with open workspaces and start-up spirit.
- Opportunity to network with industrial pioneers and enthusiasts.
- Ability to contribute directly to the future of the digital asset industry.
- Involvement in new projects and development of processes and systems.
- Personal accountability, autonomy, fast growth, and learning opportunities.
- Attractive welfare benefits and developmental opportunities such as training and mentoring.