Program Manager, Local Community Impact

Skills

About the Role

You will turn an early partner program into a reliable operation by recruiting and onboarding partners, coordinating agreements and payments, managing service providers, supporting local events and marketing, and reviewing service quality. You will build operating models and practical systems that help the program scale.

Requirements

• 8+ years owning a complex partner, community or operational program from design through execution at scale
• Strong operational judgment and follow-through across onboarding, financial workflows, events and stakeholders
• Ability to earn trust with small-business owners, local operators and community leaders
• Practical familiarity with ChatGPT, Codex and AI-enabled workflows
• Use of data and qualitative feedback to measure outcomes
• Clear writing and communication
• Experience creating playbooks, support systems or automation

Responsibilities

• Build the partner operating model from sourcing through onboarding, support, renewal and exit
• Run partner onboarding with Legal, Finance and Procurement
• Manage partner payments, reporting and related operational processes
• Plan and support local workshops, deployments and events
• Coordinate program marketing and communications
• Build trusted relationships with local operators and organizations
• Create systems such as intake, knowledge base, service logs, check-ins and playbooks
• Develop and operate partner review processes
• Collaborate with analytics and product teams to assess program impact
• Manage budgets, vendors, risks and dependencies

Benefits

• Equity
• Medical, dental, and vision insurance with employer HSA contributions
• Pre-tax Health FSA, Dependent Care FSA, and commuter accounts
• 401(k) with employer match
• Paid parental leave, medical and caregiver leave
• Flexible PTO for exempt employees
• 13+ paid company holidays and company office closures
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend
• Daily meals in offices and meal delivery credits
• Relocation support
• Charitable donation matching and wellness stipends