Program Manager, Customer Engagement

Skills

About the Role

You will own end-to-end delivery of multiple customer engagement initiatives spanning events, executive engagement, loyalty and strategic projects. You will build project plans, align stakeholders, run customer-facing programs and experiences, manage budgets and vendors, and establish scalable processes.

Requirements

• 5-8+ years in customer marketing, program management, experiential marketing, strategic operations or related roles
• Exceptional project management and organizational skills
• Strong cross-functional leadership and stakeholder management
• High ownership and sound judgment
• Familiarity with Notion, Asana, Airtable or similar tools

Responsibilities

• Own end-to-end delivery of multiple concurrent initiatives
• Drive alignment and accountability across cross-functional stakeholders
• Lead projects, tracking and documentation
• Plan and execute customer-facing programs, activations and partnerships
• Develop customer loyalty, recognition, gifting and engagement initiatives
• Manage logistics, budgets, vendors and production
• Drive research and thought leadership initiatives
• Own customer participation in advocacy activities
• Establish scalable project management processes, trackers and reporting

Benefits

• Equity