Production Engineer
FNZ is a global wealth management platform provider.
Projects
About FNZ
FNZ describes itself as 'wealth's growth platform', providing a global, end-to-end wealth management platform that integrates modern technology, business operations, and investment operations within a regulated financial institution connected to a universe of investment products. The company serves banks, wealth managers, insurance companies, and asset managers, with over US$2.5 trillion in assets on platform and nearly 30 million end investors served through its clients. Its offerings span wealth management platforms, advisor tools and productivity solutions, asset management distribution, and trade and post-trade securities services, along with a data platform combining an Operational Data Store, Analytical Data Warehouse, and Aggregated Data Warehouse to power analytics, machine learning, and generative AI insights. FNZ has notable clients including Santander, Colonial First State (CFS), Vanguard, Aviva, and Swedbank, and in 2025 announced a global five-year strategic partnership with Microsoft to integrate Azure AI Foundry, Microsoft Fabric, GitHub Copilot, and Microsoft 365 Copilot across its platform and operations. FNZ is backed by major institutional shareholders including Caisse de dépôt et placement du Québec (CDPQ), CPP Investments, Generation Investment Management, and Motive Partners.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will modernize monitoring and observability capabilities, including dashboards, agents, alerts, log parsing, and production monitoring infrastructure. You will automate incident workflows through operational-tool integrations, report on service performance, and support client environments through operational checks, incident response, on-call rotations, change work, documentation, and CIM-related troubleshooting.
Requirements
- Understanding of FNZ operating model and products
- Experience with monitoring modernization initiatives
- Zabbix
- Monitoring automation
- Incident management
- CIM operational support
- Fluent English
- Fluent French
Responsibilities
- Lead enhancements and redesigns of monitoring dashboards using Zabbix Agent 2
- Migrate and decommission legacy NWA Agent monitoring components
- Integrate infrastructure, applications, logs, Vtom servers, batch processing components, and Year-End environments into Zabbix
- Improve monitoring alerts and log parsing mechanisms
- Prepare and support deployment of Zabbix servers and proxies
- Define and implement Zabbix and Agent 2 security, governance, and lifecycle processes
- Replace MoniPiguet and transition monitoring capabilities to strategic platforms
- Integrate Zabbix with ITM, Jira, and other operational tools
- Implement intelligent alerting and workflow automation
- Produce KPI reports on incidents, monitoring effectiveness, service availability, and operational performance
- Analyze trends and recommend reliability and efficiency improvements
- Perform daily operational checks and health monitoring across client environments
- Investigate incidents and service disruptions in client environments
- Participate in incident management, major-incident response, shift rotations, and on-call schedules
- Maintain operational documentation, procedures, and knowledge articles
- Act as an operational contact for assigned clients
- Provide CIM-related incident support, troubleshooting, root-cause analysis, and knowledge sharing
