Product Support Specialist
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Maintainer signals as of 9/24/2026
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide high-touch support for strategic customers and serve as an escalation point for complex technical issues. You will reproduce issues, inspect logs and traces, troubleshoot authentication flows, coordinate with engineers, manage urgent on-call cases, and improve support documentation, tooling, and processes.
Requirements
- Technical product support experience, including hands-on API debugging
- Experience supporting enterprise or strategic accounts
- Knowledge of APIs and technical SaaS products
- Experience troubleshooting SSO, SAML, and OAuth
- Ability to meet support metrics such as CSAT and SLA
- Support case lifecycle knowledge
- Written communication
- Command-line interface
- Bash
- Python
- JavaScript
- SQL
- LLM
- enterprise networking
- IT infrastructure
- Git
- version control
- security framework
Responsibilities
- Provide high-touch support to strategic customers
- Escalate and resolve complex technical issues with engineers
- Reproduce customer issues and use logs and traces to diagnose them
- Troubleshoot SSO, SAML, OAuth, and infrastructure integrations
- Manage high-urgency on-call support tasks
- Respond to support cases ranging from account questions to API debugging
- Build technical knowledge resources and support tooling
- Improve support processes, efficiency, user satisfaction, and contact rates
- Prioritize support work in an evolving product environment
Benefits
- Equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours