Product Support Engineer
Formic provides full-service, robotics-as-a-service automation for U.S. manufacturers, including deployment, operation, monitoring, and maintenance of industrial robotic systems without upfront capital investment.
About Formic
Formic Technologies, Inc. is a Bolingbrook, Illinois-based industrial automation company founded in 2020. Its Full Service Automation offering deploys and operates robotic systems for manufacturing tasks such as palletizing, case packing, machine tending, pallet wrapping, and material movement. Its current platform combines Formic Core, an on-robot physical-AI execution layer, with Cortex, a fleet-level intelligence and operations layer.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the technical escalation point for assigned automation systems. You will diagnose field issues, test remediation plans, support Field Service Engineers, identify recurring failures, maintain troubleshooting documentation, and work with engineering and design partners to deliver permanent product improvements.
Requirements
- 7+ years of experience with industrial automation robotics or manufacturing equipment
- Troubleshooting across mechanical electrical controls and automation systems
- Experience with PLCs industrial robots safety equipment vision or networking
- Equipment testing and problem reproduction
- Data-driven technical problem solving
- Written and verbal communication
- Collaboration with Field Engineering Product Engineering and Design
- Ability to work from the Chicago or Oakland office during normal weekday hours
Responsibilities
- Own technical escalations for assigned system types
- Support Field Service Engineers with troubleshooting and root-cause identification
- Review logs system data configurations drawings and failure history
- Reproduce field failures on office equipment
- Test PLC robot software electrical and configuration changes
- Create troubleshooting plans for field execution
- Identify recurring failures across the fleet
- Escalate systemic product issues with data testing and recommendations
- Improve the knowledge base troubleshooting guides and procedures
- Reduce repeat visits and improve first-time resolution
- Travel when required
Benefits
- Stock option program
- Medical dental and vision insurance
- FSA and DCFSA
- Employer-paid life insurance
- Employer-paid short-term and long-term disability insurance
- Employee Assistance Program
- Up to 12 weeks of paid parental leave
- 401(k) plan
- Home office stipend
- Monthly cell phone and internet reimbursement
- 15 days of paid time off plus company holidays
- Overtime pay for hours worked over 40 in a workweek