Product Experience Operations Coordinator
FanDuel is a premier US-based gaming destination, offering daily fantasy sports, sports betting, and online casino games. Founded in 2009 to innovate the fantasy sports industry, it has become a leading mobile sports betting operator, allowing users to bet on sports, play online games, and build fantasy teams across a wide array of professional sports leagues.
Funding
Projects
About FanDuel
FanDuel is the premier gaming destination and #1 Sportsbook in the United States. What started as a backyard brainstorm in Texas in 2009 has grown into a major force in the gaming industry. The company revolutionized fantasy sports by simplifying the season-long game into daily contests, allowing fans to compete and win daily. Today, with over 12 million registered users, FanDuel offers a wide range of products including sports betting on leagues like the NFL, NBA, MLB, and NHL; an online casino with blackjack, slots, and live dealer games; daily fantasy sports for various sports like football, baseball, and basketball; and horse racing betting for major events. Additionally, FanDuel provides content through FanDuel TV and insights via FanDuel Research, making every moment of the game more engaging for its users.
Skills
About the Role
You will execute and merchandise Prediction Markets contracts and event pages around live games, storylines, and sporting moments. You will monitor events and site performance in real time, keep content accurate and timely, resolve operational issues, escalate bugs, document processes, and improve workflows with Product and Tech partners.
Requirements
- Extensive knowledge of major sports leagues
- Interest in prediction markets and event-based contracts
- Organizational and documentation skills
- Attention to detail
- Ability to collaborate with partners and stakeholders
- Data-driven decision-making and problem-solving
- Ability to work nights, weekends, and holiday shifts as sports demand
- Prior experience in operations, product, or content management preferred
- Familiarity with analytics tools such as Amplitude and Tableau is a plus
Responsibilities
- Merchandise and optimize Prediction Markets contracts and pages around live games, storylines, and marquee sporting moments
- Monitor live sporting events and site performance in real time and adjust content as games and news develop
- Ensure on-site content is accurate, timely, and aligned with sports fan interests
- Collaborate with Product and Tech partners to improve tooling, workflows, and processes
- Identify and resolve operational issues to protect the customer experience
- Support cross-functional teams in aligning requirements, strategies, and priorities across sports and leagues
- Document formats, rules, and processes to establish long-term operational standards
- Identify and escalate bugs and issues raised by customers and internal stakeholders
- Continuously improve processes to drive efficiency and support product growth
Benefits
- Health plans
- Fertility and family-planning programs
- Mental health support
- Fitness benefits
- Paid time off
- Sick leave
- Annual bonus opportunities
- Long-term incentive opportunities
- 401(k) matching program up to 5%
- Commuter benefits
- Pet insurance
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Short-term or long-term incentive compensation
- Cash bonuses
- Stock program participation
- 14 paid company holidays
- Paid sick time
