Operations Analyst
Meow Technologies Inc is a financial technology company providing a business finance platform for global teams, startups, funds, and crypto-native companies. Its offerings include business checking through partner banks, corporate cards, international payments, treasury products, invoicing, and AI-agent access.
Funding
Projects
About Meow Technologies Inc
Meow Technologies Inc operates a fintech platform for businesses to manage banking, payments, cards, invoices, and treasury from one dashboard. Banking services are provided through partner banks; Meow states that it is not a bank, lender, or FDIC-insured depository institution. The platform supports domestic and international transfers, corporate cards, invoicing, multi-entity management, bookkeeping and tax-related services, and crypto rails including USDC and USDT. It also provides an MCP integration that lets AI agents help form businesses, onboard accounts, review balances and transactions, and access payment workflows.
Skills
About the Role
You will provide frontline customer support through Slack, email, and chat, responding quickly and clearly. You will troubleshoot and resolve issues, escalate complex cases, perform backend investigations, and execute operational processes. You will partner with sales and customer-facing teams to ensure smooth handoffs and a strong customer experience. You will document issues, workflows, and resolutions, and help improve support processes, tooling, and response quality.
Requirements
- 1+ years of experience in customer support, operations, or similar roles in fast-paced environments
- Strong written communication skills focused on clarity, speed, and customer empathy
- Ability to multitask and prioritize effectively under time-sensitive conditions
- Detail orientation, problem-solving ability, and willingness to investigate backend issues
- Ability to work cross-functionally with operations, sales, and product teams
Responsibilities
- Provide frontline customer support across Slack, email, and chat
- Troubleshoot and resolve customer issues and escalate complex cases
- Support internal operations through backend investigations and process execution
- Partner with sales and customer-facing teams to enable smooth handoffs and customer experience
- Maintain documentation of issues, workflows, and resolutions
- Improve support processes, tooling, and response quality