People Partner - Support
Skills
About the Role
You will assist the call center in The Gambia by coordinating HR strategy and executing people operations. You will identify opportunities to improve organizational effectiveness, implement performance management workflows, audit attendance and overtime, manage employee records and tenure changes, coordinate accommodations and documentation, support recruitment and onboarding, run exit interviews, and implement retention initiatives to improve engagement and reduce turnover.
Requirements
- Degree in HR, Labor Law, or a related field
- Fluency in English and French
- Minimum of 5 years of experience in HR management, recruitment, and employee experience
- Experience in organisational development and discipline
Responsibilities
- Coordinate HR strategy aligned with team OKRs
- Identify opportunities to improve organizational effectiveness
- Implement and follow up on performance management workflows
- Conduct audits of employee sick time and overtime submissions
- Manage and track employee tenure changes and employee records
- Manage employee work accommodation requests and liaise with medical professionals
- Create and deliver employee explanation letters
- Track adherence to HR policies and key HR metrics
- Address recurring absenteeism and propose solutions
- Support recruitment, onboarding, resignations, terminations, and contract completions
- Conduct exit interviews and ensure proper documentation
- Design and implement retention and employee recognition initiatives
Benefits
- Generous health insurance for the employee and dependents
- 26 weeks parental leave for mothers and 4 weeks for fathers
- Subsidized child care
- Subsidized gym memberships and fitness classes
- Airtime reimbursement
- Free food and office workspace