Payroll and Taxes Customer Care Advocate
Gusto is a payroll and HR platform that helps small businesses pay domestic and international employees, manage benefits, and automate compliance.
Maintainer signals as of 8/12/2026
Projects
About Gusto
Gusto serves small and mid-sized businesses with payroll processing, employee benefits administration, and HR tools in one platform. Users can run payroll, manage health insurance, hire globally, and pay international contractors in local currency or USDC stablecoins. The platform automates payroll tax filings across multiple states and integrates with tools like QuickBooks and Xero.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide small business owners through payroll and tax products, resolve inquiries through email, chat, and phone, troubleshoot payroll and tax issues, explain product updates, and collaborate internally to improve customer solutions.
Requirements
- 1+ year of payroll industry experience
- Understanding of taxes, compliance, filings, and wage laws across multiple states
- 2+ years of customer-facing experience
- Problem-solving and communication skills
- Attention to detail and comfort working with numbers
- Proficiency with GSuite and Mac
- Familiarity with Salesforce, JIRA, and Slack
- Critical thinking skills
- Conflict resolution skills
- Reliability and attendance
- Technical communication skills
Responsibilities
- Provide customer service through email, chat, and live phone shifts
- Resolve payroll and tax inquiries
- Communicate product and feature updates to customers
- Navigate product changes and solve customer issues
- Develop payroll and tax product knowledge
- Collaborate with advocates and internal teams
- Influence product development
- Work additional weekend overtime during annual volume spikes
- Use a solution-oriented search-first approach
Benefits
- Equity (RSUs)
- Hybrid work
