Bilingual Teller Part Time Congress and Oltorf
Wells Fargo is a financial services company providing banking, lending, credit card, investment, wealth management, commercial banking, and corporate and investment banking services to consumers, businesses, and communities.
About Wells Fargo
Wells Fargo offers checking and savings accounts, credit cards, home and personal loans, auto loans, digital banking, payments, investment and wealth management, commercial banking, and corporate and investment banking. Its services support personal customers, small businesses, commercial clients, and institutional customers, with additional customer support through branches, ATMs, online banking, and the Wells Fargo Mobile app.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve customers in a branch by accurately processing deposits, withdrawals, payments, and check cashing transactions. You will understand customer needs, explain banking and digital options, make referrals to bankers, manage operational risk, collaborate with teammates, and resolve or escalate customer concerns while communicating in Spanish and English.
Requirements
- 6+ months of interacting with customers experience or equivalent
- Bilingual speaking and listening proficiency in Spanish and English
- Customer-facing experience
- Cash-handling experience
- Strong verbal communication and active listening skills
- Ability to follow policies, procedures, and controls
- Ability to recognize and escalate potential risk
- Ability to work Saturdays
- Ability to pass the required language assessment
Responsibilities
- Process deposits, withdrawals, payments, and check cashing transactions
- Welcome customers and understand their needs
- Guide customers to digital tools and self-service options
- Build customer relationships
- Identify product and service needs
- Refer customers to bankers for detailed guidance
- Complete transactional and operational activities accurately
- Manage risk under policies and controls
- Communicate clearly in Spanish and English
- Collaborate with branch teammates
- Resolve routine customer concerns
- Escalate complex issues
