Customer Experience Associate - Granby, QC (30 hours per week)
Scotiabank is an international bank offering personal, business and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets services. Its clients include individuals, businesses, corporations, institutions and investors across Canada, the United States, Mexico, Latin America, Europe and Asia Pacific.
About Scotiabank
Scotiabank, also known as The Bank of Nova Scotia, provides a broad range of financial products and services, including deposit accounts, credit cards, lending, mortgages, insurance, investments, wealth management, private banking, corporate and investment banking, capital markets, foreign exchange, financing, advisory services and transaction banking. The organization serves personal banking customers, small and mid-sized businesses, commercial clients, corporate and institutional clients, and investors through its global network.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You provide exceptional customer service throughout clients’ banking journeys. You proactively identify and understand customer needs, process routine banking transactions, build lasting relationships, identify and handle simple sales opportunities, and help customers use the bank’s mobile, digital, and self-service banking services.
Requirements
- Proven customer service skills acquired through work or volunteering
- Willingness to provide professional, friendly, and efficient service
- Availability for a flexible schedule
- Comfort with straightforward sales situations
- Strong technical skills
- Ability to promote digital and self-service banking services
Responsibilities
- Build strong relationships with customers
- Provide exceptional customer service
- Identify and respond to customer needs
- Process routine banking transactions
- Explain complex concepts in simple terms
- Identify and handle straightforward sales opportunities
- Present mobile banking services to customers
- Help customers manage their banking
- Promote digital and self-service banking services
Benefits
- Excellent benefits