Partner Success Manager, Central US
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
As the face and voice of Via for our partners, you'll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as your partners' trusted advisor, providing strategic guidance on operational, go-to-market, and product-related issues. At the same time, you'll be an internal advocate for partners within Via, championing new products and capabilities to help expand each partner's service size and scope.
Requirements
- Minimum of 4+ years of relevant work experience, including client facing experience such as consulting, consultative customer success, or success at a high growth company
- Entrepreneurial relationship builder who remains calm and collected in highly complex, politically sensitive situations
- Quantitatively-inclined and data savvy; able to draw insightful conclusions from complex data sets and synthesize raw numbers into actionable recommendations
- Reliable, motivated self-starter with a growth mentality who thrives in fast-paced environments
- Excellent team player and mentor who views success as a team effort
Responsibilities
- Own the success of advanced transportation systems in partner cities, acting as the primary point of contact for executive city and agency leadership
- Act as a trusted advisor and consultant to partners, helping convert their ideas and community needs into revenue opportunities
- Build deep and trusting long-term relationships with partners by identifying pain points, providing solutions, and recognizing growth opportunities
- Analyze daily, weekly, and long-term service performance data to provide actionable recommendations that improve service quality, efficiency, and growth
- Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue
Benefits
- Free medical plans
- 401K matching