Partner Success Lead
AnthropicVisit Anthropic website
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
San Francisco, United States
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a portfolio of customer engagements delivered by managed partners in EMEA, from partner matching through completion. You will track delivery, Claude usage, and risks; unblock issues; build partner practices; run reviews; steward funding requests; and turn proven approaches into reusable playbooks.
Requirements
- Experience managing 10 to 30 concurrent customer engagements, projects, or accounts through completion
- Experience in partner success, customer success, delivery management, or technical account management
- Experience creating reusable operating formats, checklists, or playbooks
- Experience owning delivery, adoption, retention, consumption, or expansion metrics
- Ability to assess delivery plans, scope, timelines, and usage risks
- Experience escalating and unblocking issues across partners, customers, sales, customer success, and product
- Presentation skills for executives, practitioners, customers, and internal leadership
- Understanding of customer success in a usage-based business
- Technical fluency to evaluate Claude engagements
- Active daily use of Claude or another large language model
Responsibilities
- Own customer engagements from partner match through completed outcomes
- Track scope, timelines, blockers, and customer Claude usage for each engagement
- Run weekly delivery and at-risk engagement reviews
- Diagnose and unblock delivery issues through the appropriate internal teams
- Track delivery quality, consumption, active use, and at-risk accounts
- Build senior relationships with partner practice and delivery leadership
- Develop partners' Claude practices, certified benches, repeatable offerings, and customer stories
- Create reusable engagement reviews, unblocking plays, and practice-building guides
- Run quarterly practice reviews with partner leaders
- Deliver executive briefings, practitioner enablement, and internal reviews
- Evaluate partner co-investment and program funding requests against outcomes
- Coordinate handoffs with Partner Sales, Partner Delivery, Partner Account Managers, Customer Success Managers, and direct sales
- Track engagement, delivery, consumption, practitioner, and partner-health metrics
- Use Claude to prepare diagnoses, review packs, status notes, and escalation briefs
Benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours