Outcomes Architect Manager

Skills

About the Role

You will directly manage a team of Outcomes Architects, owning execution across workflow adoption, value realization, renewal readiness, expansion qualification and at-risk account recovery. You'll coach first, run an inspection cadence, hire and onboard new team members, and partner with Solutions Consulting, Sales, Services, Support, Product and RevOps.

Requirements

• Frontline management experience leading customer-facing GTM teams in B2B software
• Experience coaching teams through discovery, workflow design, adoption, renewals and expansion
• Strong coaching orientation
• Commercial instincts on account health, renewal risk and expansion
• Customer-facing discovery instincts
• Experience in shared account ownership models
• Operational rigor in building inspection cadences and accountability systems
• Ability to develop talent from hiring through performance
• Executive communication skills
• Technical fluency and trusted advisor presence
• Willingness to adopt AI tools

Responsibilities

• Own Net Revenue Growth performance of your team's book of business
• Coach OAs on AI Transformation Plans, build-beside workshops, value reviews, use-case consultations and renewals
• Build and run the team operating cadence including metrics reviews, risk reviews, call coaching and forecast calls
• Hire, onboard and certify new OAs and manage performance
• Partner with Solutions Consultant managers on expansion and renewal strategy
• Partner with Services leadership on complex implementation handoffs
• Set the standard for product, AI and workflow fluency across the team
• Represent your team or region in leadership forums
• Coach to the global OA methodology, quality rubric and activity KPIs