Outcomes Architect Manager, MEDIT

Skills

About the Role

You will directly manage a team of Outcomes Architects, owning execution across workflow adoption, value realization, renewal readiness, expansion qualification and at-risk account recovery. You'll coach first, run an inspection cadence, hire and onboard OAs, and partner with Solutions Consulting, Sales, Services, Support, Product and RevOps. The role is based in Dublin.

Requirements

• Frontline management experience leading customer-facing GTM teams in B2B software
• Experience coaching teams through discovery, workflow design, adoption, renewals and expansion
• Strong coaching orientation
• Commercial instincts on account health, renewal risk and expansion
• Customer-facing discovery instincts
• Experience in shared account ownership models
• Operational rigor in building inspection cadences and accountability systems
• Ability to develop talent from hiring through performance
• Executive communication skills
• Technical fluency and trusted advisor presence
• Willingness to adopt AI tools

Responsibilities

• Own Net Revenue Growth performance of your team's book of business
• Coach OAs on AI Transformation Plans, build-beside workshops, value reviews, use-case consultations and renewals
• Build and run the team operating cadence including metrics reviews, risk reviews, call coaching and forecast calls
• Hire, onboard and certify new OAs and manage performance
• Partner with Solutions Consultant managers on expansion and renewal strategy
• Partner with Services leadership on complex implementation handoffs
• Set the standard for product, AI and workflow fluency across the team
• Represent your team or region in leadership forums
• Coach to the global OA methodology, quality rubric and activity KPIs

Benefits

• Equity