Operations Training Specialist I
Figure uses blockchain technology to provide lending, trading, and investment solutions for consumer credit and digital assets.
Funding history
Investors
About Figure
Figure operates a vertically integrated blockchain-based capital markets platform for consumer assets and digital assets. The platform enables home equity lending, crypto-backed loans, tokenized asset trading, and yield-generating products through the Provenance Blockchain. Figure serves consumers, institutional partners, and investors across the United States.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support the development and delivery of training programs for employees. You'll assist with needs assessments, build training materials and job aids, coordinate sessions, facilitate in-person and virtual classes, collect and analyze evaluation data, and help manage the learning management system. You'll also stay close to Operations by shadowing agents and assisting on the floor.
Requirements
- Bachelor's degree in HR, Education, Training and Development or related field (or equivalent experience)
- One year of experience in corporate training, instructional design or related role
- Strong organizational and time management skills
- Excellent written and verbal communication
- Proficient in Microsoft and Google Suite
- Basic understanding of adult learning principles and instructional design
- Strong interpersonal skills
- Onsite at least two business days per week, full-time during active training classes
Responsibilities
- Handle knowledge management updates and notices to staff
- Assist in training needs assessments
- Collaborate with senior trainers and SMEs on objectives and content
- Create and edit training materials, presentations, handouts and job aids
- Schedule and coordinate training sessions
- Facilitate in-person and virtual training sessions
- Collect and analyze training evaluation data
- Prepare training reports for stakeholders
- Manage the learning management system
- Shadow agents and assist on the floor as assigned
Benefits
- Medical, dental and vision coverage with 100% employer-paid premiums on select plans
- HSA, FSA, Dependent Care FSA, 401(k) and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- 25% annual bonus target paid quarterly