Operations Training Lead
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa. Its offerings include money transfers, deposits and withdrawals, bill payments, airtime purchases, merchant payments, collections, bulk payments, and checkout APIs.
Funding
Projects
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
About the Role
As Wave grows in Niger, you'll set the foundation for the country's training objectives and ensure high-quality support for the Agent Network. You'll assess training needs, translate training materials into English and French, plan and deliver training sessions, and manage training administration and evaluation. You'll also lead the transition from face-to-face to digital agent training, working closely with regional and territory leads while traveling to field locations as needed.
Requirements
- Fluent in French, English, and good command of local languages
- At least 5 years of relevant work experience, specifically managing training or an agent network
- Ideally, prior work experience in a learning & development context, teaching and/or training admin experience in a corporate setting
- Enjoy learning and can grasp a breadth of fields
- Proficient in group training, presentations and public speaking
- Can analyze data to measure training ROI and identify operational gaps
- Experience in facilitating group learning events
- Comfortable working on the field and interacting regularly with agents face-to-face
- Have built and led strong teams in achieving key results
- Adjust quickly to changing priorities and conditions
- Tech-savvy: proficient in digital training tools including Google Sheets and Slack for content delivery and administration
Responsibilities
- Lead the regional operations team in identifying opportunities to improve operational execution
- Determine training requirements by reviewing training strategy and coaching results
- Evaluate training effectiveness
- Lead the translation of training content into English and French
- Utilize observations and data-driven insights to improve training materials
- Assist with training vocals and video recording
- Execute individual training sessions for the team, site and remote facilitation activities
- Lead training sessions when needed
- Perform agent visits addressing the team's action items
- Coordinate and assist with training and implementation of new rollouts regionally
- Manage and administer training for assigned regions
- Monitor Slack channels, WhatsApp groups and other channels to gather training requirements and gaps
- Evaluate and report on training program effectiveness and implement changes as needed
- Gather feedback from trainees to determine instructional and content effectiveness
- Maintain quality assurance and continuous improvement standards for OKRs, E-Learning and key skills training targets
- Plan and execute the transition from face-to-face to digital agent training
Benefits
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care upon return to work
- Airtime reimbursement
- Free food
- Beautiful office space