Operations Engineer
Xsolla (USA), Inc., operating under the Xsolla brand, is a global video game commerce and payments company serving game developers, publishers, creators, and payment providers.
Maintainer signals as of 9/25/2026
Projects
About Xsolla (USA), Inc.
Xsolla provides merchant-of-record and payment-processing services plus direct-to-consumer commerce, web shops, publishing and distribution tools, cloud gaming, fraud prevention, player engagement, creator monetization, and developer tooling for the video game industry. Its solutions operate across 200+ geographies with 1,000+ payment methods and are actively supported through live products, documentation, customer support, and ongoing hiring.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Join Xsolla's Global Technical Operations team to keep critical systems running for game developers and players worldwide. Monitor dashboards, detect anomalies, investigate and route production incidents, own lower-severity incidents, support major incident response, communicate updates, analyze trends, create reports, and build operational automation and runbooks.
Requirements
- Previous experience working at a gaming company.
- 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment.
- Strong troubleshooting and investigation skills across logs, APM traces, infrastructure metrics, database queries, and network paths.
- Hands-on experience with Datadog or an equivalent observability platform such as Grafana, Splunk, New Relic, or Elastic.
- Proficiency in Python, Go, or Bash.
- Clear written and verbal communication skills in English.
- Working knowledge of Kubernetes and cloud infrastructure; GCP preferred, AWS or Azure acceptable.
- Understanding of SLOs, error budgets, and burn-rate alerting.
- Experience with JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence.
- Experience with or strong interest in AI/ML-assisted operations.
- Comfort with 24x7 shift-based follow-the-sun operations and handoff overlaps.
- Rotating weekend on-call participation is required.
- Familiarity with distributed systems debugging, database operations, CI/CD and deployment tooling, and ITIL are beneficial but not required.
Responsibilities
- Monitor the GTO Operational Dashboard in Datadog and correlate signals across APM, logs, metrics, synthetic tests, and Real User Monitoring.
- Triage and investigate production incidents, create incident tickets, determine blast radius and likely root cause, and route issues to the correct team.
- Own lower-severity incidents end-to-end, executing runbook procedures and escalating when necessary.
- Support the TSO Lead during major incidents with real-time data, timeline updates, and mitigation actions.
- Draft internal, stakeholder, and customer-facing incident communications.
- Analyze incident trends, recurring issues, and production bugs and compile reports.
- Compile incident timelines and draft initial Post-Incident Review documents.
- Track PIR action items and flag overdue items.
- Build and maintain operational automation, incident templates, Slack workflows, and dashboard widgets.
- Contribute to runbook development and conduct structured shift handoffs.
- Participate in knowledge transfer with SREs.
- Cover for the TSO Lead during absences, including severity classification and escalation decisions.
- Publish periodic health reports for critical applications.
Benefits
- Unlimited Flexible Time Off
- Gym membership
- Monthly train ticket
- Personalized career roadmap
- Training and educational opportunities
