Operations Client Partner

Skills

About the Role

You will manage operational relationships with clients and coordinate the accurate delivery of data solutions and services. You will communicate delivery updates, manage incidents and escalations, lead operational projects, assess data quality impacts, improve processes, coordinate stakeholders, and ensure service-level compliance.

Requirements

• Client-facing experience
• Bachelor's degree or equivalent professional experience
• Client service and project management capabilities
• Understanding of end-to-end operational processes
• Analytical and problem-solving skills
• Ability to manage priorities and coordinate stakeholders
• Relationship management skills
• Ability to communicate complex operational and technical topics clearly
• Organizational and time management skills
• Advanced Excel skills
• Professional proficiency in English
• Experience in FMCG, retail, consumer insights, data services, analytics, or customer operations preferred
• Experience with operational change management, data quality management, or client delivery preferred
• Experience with CRM, ticketing, reporting, or workflow management systems preferred

Responsibilities

• Ensure timely and accurate delivery of client deliverables and operational services
• Communicate delivery updates, delays, and remediation plans
• Coordinate pre-delivery quality checks and post-production validations
• Manage operational incidents and escalations
• Build client relationships through operational guidance
• Present updates and resolutions in client meetings
• Lead operational projects and transformations
• Manage project timelines, risks, communications, and implementation activities
• Translate business requirements into technical and operational solutions
• Improve client databases, reporting structures, and operational processes
• Conduct impact assessments for syndicated data changes
• Investigate and resolve data quality and database service issues
• Identify process improvements and share best practices
• Ensure SLA compliance
• Coordinate commercial and data operations stakeholders

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program