OPS Technical Frontline Manager
Equifax is a financial services and credit reporting company. It provides credit reports, credit monitoring, identity theft protection, fraud alerts, credit freezes, dispute services, and business data and analytics products.
Maintainer signals as of 8/12/2026
Projects
About Equifax
Equifax provides consumer credit reporting, credit monitoring, identity theft protection, fraud prevention, credit dispute, and financial education services. It also serves businesses with credit data, analytics, insights, developer resources, and related support products. Its clients include consumers, lenders, insurers, employers, landlords, and other businesses that use credit and identity information.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You lead a team responsible for client activation and ongoing support. You oversee the customer lifecycle, improve activation processes, guide resolution of technical and account issues, monitor service and customer metrics, and identify preventative or product improvements.
Requirements
- Bachelor's degree in a relevant field
- 3+ years of experience in customer onboarding, technical support, account management, or a related field
- 1+ year of experience leading and managing a team of 5 or more employees
- Ability to address technical and non-technical client needs
- Problem-solving, analytical, communication, interpersonal, presentation, customer-focused, proactive, adaptable, and time-management skills
- Experience working under tight production deadlines
- Ability to work across multiple time zones
- Experience collaborating with business partners and program managers
Responsibilities
- Lead and manage specialists responsible for client activation and support
- Oversee the customer lifecycle from activation through support and issue resolution
- Develop and implement client activation processes
- Guide the team in resolving technical and account-related issues
- Establish and maintain service level agreements
- Monitor activation, support, and customer satisfaction metrics
- Improve activation and support efficiency
- Foster proactive customer support and relationship building
- Analyze support trends and identify preventative measures or product improvements
Benefits
- Healthcare packages
- On-site doctor
- 24/7 paramedic service
- Life insurance
- Gym facilities
- Free transportation
- Free parking
- Subsidized cafeteria
- Solidarity association
