Onboarding Program Manager

Skills

About the Role

You will run the end-to-end weekly onboarding program in San Francisco, from pre-arrival preparation through program close. You will facilitate live sessions, prepare presenters, coordinate operational logistics, track feedback and metrics, and improve repeatable workflows, content, and contingency plans.

Requirements

• Extensive experience delivering a recurring program, event series, or training program with many stakeholders
• Advanced experience facilitating or presenting to large groups in person and virtually
• Project management skills using timelines, trackers, and checklists in Google Workspace or similar tools
• Working proficiency with Slack and Google Workspace
• Exceptional written and verbal communication skills
• Ability to coordinate across teams without formal authority and meet recurring deadlines

Responsibilities

• Run each onboarding cohort from pre-arrival readiness through program close
• Facilitate live onboarding sessions and keep the program on time and on message
• Brief and prepare speakers, panelists, and backup facilitators
• Coordinate logistics across Recruiting, People Services, Workplace, IT, and AV
• Prioritize weekly program logistics and coordination work
• Improve run-of-show documents, checklists, playbooks, and automations
• Monitor new-hire feedback and operational metrics
• Improve program content based on feedback and company needs
• Anticipate cohort changes and prepare contingency plans

Benefits

• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours