Onboarding Operation Lead
Skills
About the Role
YOU will own KYB/AML onboarding across the client onboarding journey for our Direct and FaaS products. You will review and progress onboarding applications end to end with a strong focus on execution quality and turnaround time. You will build dedicated onboarding capacity to ensure ongoing FCO work does not affect onboarding throughput. You will partner with Sales, Customer Growth, Implementation, Operations, Compliance and FCO to move clients through onboarding effectively. You will handle escalations and edge cases with sound judgment. You will help define and improve onboarding processes, system logic, and workflow quality with the Senior BA. You will contribute to onboarding QA practices, SLA ownership, and scalable operating standards. You will support knowledge transfer and operational transition as onboarding is carved out from FCO.
Requirements
- Strong experience in onboarding, KYB/AML operations, or closely related operational/compliance workflows.
- Commercially and growth oriented mindset, not just a pure compliance executor.
- Strong stakeholder management and communication skills; able to work effectively with Sales, Customer Growth, and Operations FCO counterparts.
- Able to manage up, think strategically, and own outcomes rather than simply follow instructions.
- Comfortable operating in ambiguity and improving processes where requirements are still evolving.
- Strong critical thinking, proactiveness, problem solving, and pattern recognition.
- Experience that combines KYB/AML knowledge with commercial awareness is preferred.
- Account management exposure can be helpful, but this is not a sales role.
- Candidates with only KYC exposure and limited KYB depth may have a steeper ramp.
Responsibilities
- Own KYB/AML onboarding across the client onboarding journey for Direct and FaaS products.
- Review and progress onboarding applications end to end, with a strong focus on execution quality and turnaround time.
- Build dedicated onboarding capacity to ensure ongoing FCO work does not affect onboarding throughput.
- Partner closely with Sales, Customer Growth, Implementation, Operations, Compliance, and FCO counterparts to move clients through onboarding effectively.
- Handle escalations and edge cases with sound judgment.
- Help define and improve onboarding processes, system logic, and workflow quality together with the Senior BA.
- Contribute to establishing onboarding QA practices, SLA ownership, and scalable operating standards.
- Support knowledge transfer and operational transition as onboarding is carved out from FCO.
Benefits
- A vibrant, inclusive and international work culture
- Generous annual leave to relax and recharge, plus public holidays
- Health insurance budget to keep you covered
- Be part of a fast-growing global team
- Flexible remote work options, as well as option to work in-person at a prime office location
- Home office equipment budget
- Your own Corporate Reap Card — no more out-of-pocket spending
- Additional benefits that keep growing over time