Onboarding Manager

Skills

About the Role

You will manage the onboarding of merchants, business accounts, individual accounts and crypto clients including KYC/KYB procedures You will prepare, review and coordinate agreements and onboarding documentation You will be the main point of contact for clients throughout the onboarding lifecycle ensuring clear communication and timely progress You will gain a deep understanding of clients' business models, including crypto-related use cases, and apply strong product and technical knowledge You will build and maintain professional long-term relationships to ensure an excellent client experience You will manage the end-to-end merchant and account registration process with internal teams and external contractors You will work closely with Risk and AML teams to ensure all client profiles meet regulatory and internal compliance standards Provide first-line approvals as part of the company's first line of defense You will conduct due diligence checks and assess business, operational, and compliance risks You will support or perform technical setup including terminal and account configuration where applicable You will identify onboarding inefficiencies and proactively suggesting process improvements

Requirements

• University degree or equivalent in Economics, Business Administration, Finance, or a related field
• At least 1 year of experience in onboarding, account management, or customer support, preferably within payments, acquiring, banking, financial services, or crypto-related industries
• Strong interpersonal and communication skills, with the ability to collaborate across teams and management levels
• Ability to work independently with excellent organizational and time-management skills
• High attention to detail and strong analytical thinking
• Ability to understand complex structures and see the broader business and risk picture
• Flexible and adaptable mindset in a fast-paced, evolving environment
• Technical knowledge or experience is considered an advantage
• Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus
• English proficiency at B2 level or higher is required

Responsibilities

• Manage the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures
• Prepare, review, and coordinate agreements and onboarding documentation
• Act as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress
• Gain a deep understanding of clients’ business models, including crypto-related use cases, and apply strong product and technical knowledge
• Build and maintain professional, long-term relationships to ensure an excellent client experience
• Manage the end-to-end merchant and account registration process with internal teams and external contractors
• Work closely with Risk and AML teams to ensure all client profiles meet regulatory and internal compliance standards
• Provide first-line approvals as part of the company’s first line of defense
• Conduct due diligence checks and assess business, operational, and compliance risks
• Support or perform technical setup, including terminal and account configuration where applicable
• Identify onboarding inefficiencies and proactively suggesting process improvements