Onboarding and Platform Audit Manager

Skills

About the Role

You will lead KYB/KYC client onboarding, KYC refreshes, high-risk customer reviews, and enhanced due diligence. You will manage and supervise a team and external contractors, coordinate cross-functional work with product, engineering, sales, finance, and legal, and own client audits, retention, and contract renewals. You will design data-driven reporting, negotiate client agreements, and drive improvements to onboarding and client-related processes.

Requirements

• Proven people management experience preferably in financial services or fintech
• College degree
• 7-10+ years of AML and relevant professional services experience
• Proven experience with KYB KYC EDD and client onboarding responsibilities
• Experience with third-party case management and project management tools
• Strong time management and ability to execute under tight deadlines
• Strong verbal and written communication skills
• Strong interpersonal skills across regions and business units
• Strong project management skills with attention to detail
• Crypto experience a plus
• ACAMS certification a plus
• Experience with MSBs a plus

Responsibilities

• Build and maintain relationships with client stakeholders
• Lead collaboration across cross-functional teams to ensure smooth onboarding
• Serve as first point of contact for billing accounts receivable and third party audit requests
• Organize and lead monthly calls and quarterly business reviews with supported clients
• Contribute to monthly revenue tracking and reporting
• Create account-based strategies focused on enablement account mapping upselling and co-marketing
• Channel client feedback to Engineering Product Sales Finance and Marketing
• Identify upsell and cross-sell opportunities and drive additional service usage
• Negotiate client agreements contracts and legal documents
• Design and implement data-driven reporting to track client satisfaction
• Own retention and contract renewals
• Maintain operational excellence and implement improvements to client-related processes

Benefits

• Healthcare insurance covering roughly 100% of employee premiums and a portion of spouse/children (U.S. only)
• Vision insurance (U.S. only)
• Dental insurance (U.S. only)
• Chance to earn equity
• Maternity and paternity leave (after 6 months)
• WeWork All Access Membership
• Work from home yearly stipend
• Learning and development yearly stipend (after 6 months)