Officer Branch Relationship Manager Growth Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will acquire and upgrade affluent clients, grow assets under management, and build an acquisition pipeline through referrals, prospecting, and local engagement. You will activate digital channels, cross-sell products, resolve client issues, maintain relationships, and follow sales, due-diligence, and regulatory requirements.
Requirements
- Minimum two years of experience in a reputed bank
- Proficiency in banking products
- Graduate education
- Knowledge of HNI sales, wealth management products, banking regulations, KYC, AML, financial markets, and financial products
- Relationship management, influencing, probing, listening, communication, and problem-solving skills
- Knowledge of the local market and competition
Responsibilities
- Acquire and upgrade new affluent clients
- Build acquisition pipelines through self-sourcing, referrals, walk-ins, prospecting, and community engagement
- Grow assets under management and wallet share for existing clients
- Achieve volume and revenue objectives
- Activate digital banking channels and grow savings books
- Implement product strategies through relationship management
- Deliver customer service and resolve queries and complaints within agreed turnaround times
- Conduct due diligence during onboarding
- Ensure sales-process, regulatory, AML, KYC, and operational-risk compliance
- Coordinate with branch, service, product, and operations colleagues