Office Manager
Xsolla is a video game commerce company that provides a suite of tools and services—including merchant of record payment processing, tax management, fraud prevention, compliance, refunds, dispute management, and end-user support—to help game developers and publishers launch, grow, and monetize their games globally. It serves video game developers, publishers, and studios of all sizes across global and regional markets.
About Xsolla
Xsolla connects the tools, systems, payments, and web shops used by the video games industry, positioning itself as a global merchant of record supporting over 1,000 payment methods and a cumulative audience of 50 million, with transaction fees around 5%. Its services include tax management, fraud monitoring and prevention, global and regional regulatory compliance, refund and dispute management, and end-user payment support. Xsolla's product lineup includes the Xsolla SDK for native in-app payments on side-loaded apps and alternative app stores, a Buy Button enabling link-out purchases from iOS mobile games in the U.S., and Web Shop for building customized, direct-to-consumer game storefronts. The company works with major gaming industry partners and clients such as Mytona, Ubisoft, MARVEL SNAP, and others, and highlights partner success stories, industry events, and its own culture and hiring initiatives on its site.
Skills
About the Role
As Office Manager, you will support the activities of the Japan office. You will handle daily office work while also looking for ways to improve how things are done, contributing ideas that make the workplace run more smoothly and efficiently. You'll take ownership of office supplies, business card orders, and mail handling, as well as back office tasks like processing invoices and expenses, managing contracts and internal documents in coordination with the legal team, and supporting onboarding, offboarding, attendance management, and annual health check arrangements. You'll also support events, coordinate with the Seoul APAC office via email and chat, welcome guests, and help set up IT equipment.
Requirements
- Exceptional interpersonal and communication skills in both Japanese and English
- Strong organizational capabilities and ability to thrive in a dynamic, fast-paced environment
- Open-minded mindset able to tackle various assignments
- Hands-on experience with tools such as Salesforce, Jira, Confluence, and other project management platforms (preferred)
- Experience in high-growth or start-up environments, preferably with a global focus (preferred)
- Skills to work efficiently through learning and improving, such as automating tasks (preferred)
Responsibilities
- Maintain office supplies and equipment
- Order name cards
- Handle mail and correspondence
- Process invoices and expenses
- Manage storage of contracts and internal documents in coordination with the legal department
- Support onboarding and offboarding processes
- Manage attendance records
- Arrange annual health checks
- Support HR department activities
- Support event-related work
- Communicate and coordinate with the APAC head office in Seoul
- Support guests and visitors
- Set up IT equipment