Office Manager
Wave is a mobile money company reinventing financial services across Africa. It lets users deposit, withdraw, and pay bills for free, send money for a 1% fee, and buy airtime instantly, serving everyday consumers who need affordable, accessible banking.
Projects
About Wave
Wave offers mobile money services designed to make banking modern and affordable, primarily for underserved populations across Africa. Its core product allows users to deposit and withdraw money for free, pay bills for free, send money to anyone for only 1%, and buy airtime instantly, backed by toll-free customer support and strong security. Wave operates across numerous African markets including Burkina Faso, Cameroon, Cote d'Ivoire, DRC, Gambia, Malawi, Mali, Niger, Senegal, Sierra Leone, and Uganda, with a global team building what it describes as 'the future of money, Africa-first.' The company emphasizes a distinct hiring philosophy and culture rooted in transparency, mission-driven work, honesty, and rapid iteration, serving individual consumers and agents who rely on Wave for everyday financial transactions.
Skills
About the Role
You'll be responsible for the efficient functioning of our Kinshasa office through various administrative, logistic, and office management tasks. You'll manage staff records, coordinate day-to-day office operations, support domestic and international travel arrangements, and handle correspondence and queries with confidentiality. You'll also support the people operations team in sourcing quality facilities, monitor the canteen and vendors, and keep the workspace clean and organized through regular cleaning schedules. You'll build and maintain relationships with local service providers, follow up on utility bill payments, manage the vehicle fleet, organize company events, and coordinate meeting room bookings.
Requirements
- Bachelor's degree or professional training in business administration, human resources, or a related field
- Fluent in French and a very good command of written and spoken English
- Computer proficiency
- 5 years experience in an administrative / office management / HR role
- Strong organizational and time management skills and ability to prioritize
- Work authorization in Congo (DRC) is required
Responsibilities
- Manage all staff record maintenance
- Coordinate and oversee administrative duties and logistics in the office
- Oversee and support domestic and international travel, including flight, hotel, and car rental reservations
- Deal with confidentiality with correspondence, complaints, and queries
- Support the people operations team in sourcing and maintaining quality facilities for Wave
- Monitor and manage the canteen and the vendors
- Maintain a clean, tidy, and well-organized work environment by planning deep cleaning and regular meetings with cleaners
- Establish and maintain relationships with local service and resource providers
- Follow up on bill payment for facility utilities, including office electricity, water, and canteen
- Manage the vehicle fleet
- Organize and execute company events in Congo (DRC)
- Coordinate office room bookings for meetings and training
Benefits
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care when returning to work
- Airtime reimbursement
- Free food and a beautiful office space