North America Vendor Lead, Ads
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and scale the outsourced operating model supporting the Ads business in North America and globally. You'll design governance, performance systems, capacity plans and quality programs, lead business reviews with BPO partners, and work across Sales, RevOps, Finance, Product and Enablement while using AI and automation to improve execution.
Requirements
- 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization
- Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion
- Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention and churn
- Experience improving operating processes, scorecards, quality programs or capacity plans across vendors or markets
- Strong analytical, operational and communication skills
- Interest in using AI and automation
Responsibilities
- Build and scale BPO operating models, governance structures and performance frameworks for Ads
- Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity and quality
- Lead business reviews and executive governance forums with BPO partners and internal stakeholders
- Develop scorecards, forecasts, inspection mechanisms and escalation processes
- Improve sales quality through playbooks, QA frameworks, coaching programs and performance analysis
- Partner with Sales, Revenue Operations, Product, Enablement, Finance and Program teams
- Create workforce and capacity plans aligned to demand and growth forecasts
- Determine which customer segments and sales motions go to BPO partners versus internal teams
- Use AI, automation and scalable systems to improve execution and seller productivity
Benefits
- Equity
- Performance-related bonus
- Medical, dental, and vision insurance with employer HSA contributions
- Pre-tax Health FSA, Dependent Care FSA and commuter accounts
- 401(k) with employer match
- Paid parental leave up to 24 weeks for birth parents and 20 weeks for non-birthing parents
- Paid medical and caregiver leave up to 8 weeks
- Flexible PTO for exempt employees
- 13+ paid company holidays and company office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support
- Charitable donation matching and wellness stipends
