NCSC Cryptographic Ordering Production Distribution and Customer Relationship Management
GCHQ is the United Kingdom's intelligence, security and cyber agency, working to identify, analyse and disrupt threats to the UK.
About Government Communications Headquarters (GCHQ)
A UK public body whose statutory function includes foreign-focused signals intelligence. GCHQ uses technical capabilities, analysis and online effects across counter-terrorism, cyber security, serious and organised crime, strategic advantage and support to defence. It has publicly described responsible AI use in its national-security mission.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will generate cryptographic materials through computer-based production systems and prepare physical products for dispatch. You will distribute electronic products, maintain product records, and manage customer accounts, orders, and queries using an electronic order-management system. You will also support modernisation projects and the transition from physical to electronic products.
Requirements
- Use IT-based production systems in a secure environment
- Demonstrate attention to detail and an analytical approach
- Apply problem-solving skills
- Communicate confidently with customers
- Possess working knowledge of Microsoft Office
- Demonstrate GCSE Maths and English at Grade 4/C or above, or equivalent experience
- Be a British citizen or hold dual British nationality
- Be eligible for Developed Vetting
- Live within commuting distance of Cheltenham
Responsibilities
- Generate and produce cryptographic materials using computer-based production systems
- Prepare and package physical products for dispatch
- Distribute electronic products
- Maintain product records
- Manage customer accounts orders and queries through an electronic order-management system
- Contribute to modernisation projects and the transition to electronic products
Benefits
- 25 days of annual leave, rising to 30 days after five years, plus 10.5 days of public and privilege holidays
- Employee performance recognition scheme
- Interest-free season ticket loan
- Cycle to work scheme
- Subsidised gym, restaurant, and on-site coffee bars where available
- Paid parental and adoption leave
- Civil Service pension scheme
Hiring Process
Initial online application and pre-screening questions → online Situational Judgement Test → application sift → online interview → conditional offer of employment.