Medical Support Associate
AirTree Ventures is a network-powered venture capital firm backing Australian and New Zealand founders building iconic technology companies. It invests across stages from seed to growth and supports its portfolio through founder and operator networks, talent, press and customer introductions.
About AirTree Ventures
AirTree Ventures is a network-powered VC that backs Aussie and Kiwi founders, growing and supporting the ANZ startup ecosystem. It has invested in 140+ portfolio companies and 250+ founders, helping create over 19,000 jobs. The firm recently announced its Fund V, a $650m fund comprising a $250M Seed fund and a $400M Growth fund, to back founders from idea stage to becoming global household names. Beyond capital, AirTree runs programs such as Pioneer (for outlier women and gender-diverse people in tech) and Explorer (nurturing diverse angel investors), and publishes 'Open Source VC' content including company-building guides, templates, databases and interviews. Clients/portfolio companies include notable Australian startups such as Canva, Xplor, Kismet and Qwilr, reflecting a focus on early-stage to growth-stage technology founders in Australia and New Zealand.
Skills
About the Role
You'll play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. You'll provide medical support to patients primarily via email, evaluating the severity of medical side effects and enquiries, and escalating where appropriate. You'll respond to patients promptly with accurate medical information while maintaining patient safety, and you'll reach out to patients based on tracker information to support treatment adherence. You'll also provide internal support for initiatives focused on patient access and treatment success, including proactive outreach, preparing GP letters, coordinating pharmacy communications, and conducting 4-month and 8-month patient reviews under guidance from the Sydney medical team. Finally, you'll share patient feedback and insights with the clinical services team to help improve the service.
Requirements
- A Doctor of Medicine, Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry
- Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email
- Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
- Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
- Experience triaging in a clinic or emergency setting (bonus)
- Previous work experience in tele-health (bonus)
- Passion for weight loss, skincare, sexual health or fertility (bonus)
Responsibilities
- Provide medical support to patients with a range of conditions, primarily via email
- Triage, assess, and support patients by evaluating the severity of medical side effects and enquiries
- Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards
- Maintain patient safety, especially when addressing medical concerns and side effects
- Monitor patient progress through tracking data and reach out to patients to support treatment adherence
- Engage in proactive outreach to support patients' adherence to treatment plans
- Prepare and manage GP letters to support patient care
- Coordinate with pharmacies to ensure accurate and timely medication delivery and information exchange
- Conduct 4-month and 8-month reviews of patient progress and treatment plans
- Share patient feedback and insights with the clinical services team and wider business
Benefits
- Sick, maternal/paternal, compassionate, and vacation leave from Day 1
- Personal health days leave and budget for well-being
- Health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents
- Statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay
- Transportation allowance for reporting to the Makati office
- Annual professional development budget and additional leave credits
- Mentors and buddies
- Regular performance and pay reviews