Customer Risk Operations Associate

Skills

About the Role

You will review and handle alerts generated by risk and internal monitoring systems, investigating suspicious user activities related to fraud, scams, and money mule behaviors. You will handle user-reported and partner-reported suspicious cases, perform account reviews and transaction checks, and escalate high-risk or complex cases to senior risk, compliance, or AML teams. You'll apply account actions such as temporary restrictions or holds when required, maintain accurate investigation notes and documentation, and coordinate with Customer Support, Compliance, and Partner teams for case resolution. You'll support day-to-day fraud prevention and risk mitigation operations while meeting operational KPIs, productivity targets, and SLA requirements.

Requirements

• Bachelor's degree or equivalent working experience
• 1-3 years of experience in Risk Operations, Fraud Operations, Customer Support, Trust & Safety, or related operational roles
• Experience in fintech, e-wallet, banking, payments, or cryptocurrency industries is preferred
• Familiarity with fraud/scam/money mule investigation processes is an advantage
• Strong attention to detail and ability to identify suspicious activities
• Good judgment and decision-making skills
• Ability to follow standard operating procedures and risk guidelines
• Good written and verbal communication skills
• Willingness to work shifting schedules, weekends, or holidays if required
• Proficient in using operational tools, spreadsheets, and case management systems

Responsibilities

• Review and handle alerts generated by risk system and internal risk monitoring systems
• Investigate suspicious user activities related to fraud, scams, and money mule behaviors
• Handle user-reported and partner-reported suspicious cases
• Perform account reviews and transaction checks based on internal risk procedures
• Escalate high-risk or complex cases to senior risk, compliance, or AML teams
• Apply appropriate account actions such as temporary restrictions, holds, or escalations when required
• Maintain accurate investigation notes and case documentation
• Follow operational procedures, risk policies, and investigation guidelines
• Coordinate with Customer Support, Compliance, and Partner teams for case resolution
• Support day-to-day fraud prevention and risk mitigation operations
• Meet operational KPIs, productivity targets, and SLA requirements
• Perform other related duties and ad hoc tasks as may be required from time to time