Customer Support Agent
ARQ (formerly DolarApp) is a modern finance app that gives travelers, investors, and professionals access to global assets and currencies. It offers digital dollars and euros at real market rates, a borderless cashback card, international payments, and investment access to stocks and ETFs.
Funding
Projects
About ARQ
ARQ, rebranded from DolarApp, is a fintech platform aimed at making global finance accessible to travelers, investors, and professionals, primarily serving users in Mexico and Latin America. Its core offerings include converting local currency into digital dollars (USDc) and digital euros (EURc) at real market exchange rates without hidden fees, a global card offering competitive conversion rates and cashback for spending at home or abroad, and the ability to receive and send international payments (from the US and Europe) using personal account details instead of traditional remittance services. The platform also provides earnings accounts and access to leading global stocks and ETFs so users can invest and grow their wealth across markets. ARQ states it serves over 2 million people worldwide who manage their finances through the app, with app store ratings of 4.7/5 and 4.6/5.
Skills
About the Role
You will be the customer's champion, handling complaints swiftly and efficiently while providing tailored solutions within tight timeframes, and following up to make sure resolutions stick. You'll solve problems customers face by collaborating with the rest of the ARQ team, and you'll come up with product proposals to reduce workload. You'll be expected to go beyond your defined scope of work and priorities, doing whatever it takes to help the team win.
Requirements
- Fluency in English and Spanish and/or Portuguese, verbal and written
- At least 2 years of experience in Customer Support
- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
- Eager to work hard and go the extra mile to make customers happy
- Empathy - being able to interpret user's concerns and help them get the best experience possible
- Resourcefulness, with attention to detail and due diligence
- Ability to work well as part of a team, driven, relentless and a proven closer
Responsibilities
- Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes
- Follow up to ensure resolutions stick
- Solve problems customers face by collaborating with the rest of the ARQ team
- Come up with product proposals to decrease the workload
- Go beyond the scope of work and priorities to do whatever it takes to win
Benefits
- Competitive salary
- Discretionary performance cash bonus
- Latest technology to work with
- Strong team that will help you improve your skills